Privacy Notice
We guarantee your data privacy
Terms and Conditions
Last updated: 20 September 2024
Welcome to our website located at https://calmclarity.online/ (the “Website”).
These Terms and Conditions (the “Terms”) govern the contractual relationship between QUARTX LTD, a company registered under the laws of England nad Wales, registered address at 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX, company number 15812599 (“”we”, “us”, “our”, “Company”) and the users who use the services of the Company (“you”, “your”, “user”), and define the Terms under which our services and this Website are used.
Please read these Terms carefully before accessing, using or obtaining any materials, information, products or services from us. If you do not accept all these Terms, then you may not use the Website or any of our services.
These Terms apply to the use of the Website, purchase of any products or services with us via Website (“Services”). By accessing, using or purchasing via our Website, you agree to be bound by these Terms, Privacy Notice (also “Privacy Policy”) and other additional terms, conditions and policies that may referenced here and/or available by hyperlink on the Website (hereinafter together referred to as “Terms of Use”).
Should you have any questions or concerns about these Terms or Terms of Use, please contact us at general@calmclarity.online.
Please review our Privacy Policy concerning collection and/or processing data from users of the Website before you continue using our Website. The company is not responsible for any content and privacy practices of other websites that may be linked from our Website.
The Company retains the right to occasionally modify, suspend, or cease this Website, Services and/or its Content without prior notice, at its sole discretion. It is your responsibility to regularly review these Terms. Your continued use of or access to our Website following any changes to these Terms indicates your acceptance of those changes. If you disagree with any provision of the Terms or become dissatisfied with the Website in any manner, your only recourse is to promptly discontinue use of the Website.
We retain the right to adjust, suspend, or discontinue any Service at our discretion. We bear no responsibility for any losses or damages resulting from such alterations.
Our Website is aiming to provide you with a platform leveraging artificial intelligence to generate and tailor mindfulness content. Its aim is to assist users in developing their personalized meditation guides, breathing exercises, and reflective prompts. This platform not only supports the creation of bespoke mindfulness practices but also offers a pathway for users to access content that aligns with their personal mindfulness journey.
The contract between user and the Company is established when user registers on the Company's Website. Registration is free and involves completing a registration form, during which certain user profile data is stored in the Company's database.
The Company reserves the right to decline user registrations based on valid and objective reasons. These reasons may include, but are not limited to, violation of the Terms of Use, implementation of fraud prevention measures, doubts about the user's identity, suspicion of spamming activities, uncertainty regarding the user's age, fraudulent behavior, or attempts to register in markets where the Company's services are unavailable.
Each user may create only one user account, and they must delete any existing accounts before registering a new one. Users who have been blocked by the Company are not permitted to create multiple or repeat registrations.
You are permitted to use our Website and Services solely for lawful purposes and in compliance with all applicable laws and regulations. In order to use our Services, you may need to create a user account and furnish us with precise and comprehensive details such as your full name, username, country of residence and email address. It is your responsibility to safeguard the confidentiality of your account and password, and you agree to assume liability for all actions undertaken under your account.
Access to our Website is granted only to individuals who have attained the age of 18. If the age of majority in your jurisdiction or permanent residence is reached at a later date, that age will apply accordingly. If you are below the requisite age stipulated by the laws of your country of residence to access and use the Website, you assert that your legal guardian has reviewed and consents to these Terms on your behalf. Furthermore, you confirm that you are not prohibited from using the Website under any applicable laws.
To be eligible to use and access to our Website and Services you must not be located, incorporated, otherwise established in, or resident of, or have business operations: 1) in jurisdiction where it would be illegal under applicable law to this Terms or 2) Afghanistan, Albania, Algeria, Angola, Belarus, Bosnia and Herzegovina, Bulgaria, Burkina Faso, Burundi, Cameroon, Central African Republic, Chad, China, Croatia, Cuba, Democratic Republic of the Congo, Democratic People's Republic of Korea (North Korea), Ethiopia, Gabon, Guatemala, Guinea, Guinea-Bissau, Haiti, Iran, Iraq, Kenya, Kosovo, Laos, Lebanon, Liberia, Libya, Madagascar, Mali, Moldova, Monaco, Montenegro, Mozambique, Myanmar (Burma), Namibia, Nicaragua, Niger, Nigeria, Northern Cyprus, North Macedonia, Philippines, Republic of Congo, Russia, Senegal, Serbia, Sierra Leone, Somalia, South Africa, South Sudan, Sri Lanka, Sudan, Suriname, Syria, Tanzania, Tunisia, Venezuela, Vietnam, Yemen, Zimbabwe as well as all disputed/occupied territories (e.g., Northern Cyprus, Crimea, Donetsk, Kherson, Luhansk and Zaporizhzhia territories etc.) and any other jurisdiction where it would be illegal under applicable laws and regulations with regard to the Company.
By creating an account on our Website, you consent to providing accurate information. You also agree to promptly update your account and other details, including email address, credit card information, and expiration dates, to facilitate transactions and ensure we can contact you when necessary. Any information you provide during registration will be handled in accordance with our Privacy Policy.
You bear sole responsibility for all activities carried out under your profile. You agree not to utilize another user's profile, username, or password at any point, nor to disclose your password to any third party, or engage in any actions that could compromise the security of your profile. Promptly inform us of any unauthorized use of your profile.
If we have valid reasons to suspect a violation of these Terms or if the registration information provided by you is believed to be untrue, inaccurate, outdated, or incomplete, we reserve the right to terminate your user profile and deny current or future access to any or all features.
We disclaim any responsibility for any loss or damage incurred by you or any third party due to unauthorized access and/or use of your profile, or for any other reason.
Your usage of the Website and its Content is restricted to lawful purposes and adherence to the stated Terms. Upon accessing the Website, you agree not to:
The Services are offered and become available to the user upon purchasing one of the payment plans representad at our Website. You can purchase any payment plan directly from the Company or through our Website by paying prepayment amounts for payment plans represented at our Website.
Each payment plan has its own package of fixed or customed by the user number of tools and features represented on the Website depending on the payment plan chosen by the user. The Services and your rights to use them expire after payment plan is used up. We reserve the right to disable or terminate your access to the Services (and may do so without notice) if you fail to pay the fees or charges for further use of Services.
All the prices and/or fees (the “Prices”) represented at our Website usually include delivery and handling charges and applicable taxes. If Prices do not include such charges and taxes, we will communicate this to you before you place your order. Your purchase may be subject to foreign exchange fees or differences in prices based on location (e.g. exchange rates).
To the fullest extent permitted by applicable laws, we retain the right to modify our Prices at any time. We will provide you with reasonable notice of any such pricing changes by posting the new Prices on or through our Website, and/or by sending you an email notification, or through other prominent means.
If you do not wish to pay new Prices, you should refrain from pre-paying for further access to the Service.
All prices listed on our Website are in euros (EUR) unless stated otherwise.
Payments must be executed through the designated payment methods available on the Website. By proceeding with a purchase, you affirm that you have the authority to utilize the chosen payment method. It is your responsibility to furnish accurate and comprehensive information necessary for the transaction, including billing address and payment particulars.
For secure and reliable transactions, we enlist trusted payment processors to oversee transactions on our Website. Upon making a purchase, you grant us permission to share requisite information with these third-party payment processors to facilitate the transaction. We neither retain nor have access to your complete payment details.
Services should be available to you though your Account upon sucsessful purchase of any of the payment plans represented at Website.
Hereby you agree that purchase of any payment plan as defined above shall be final and the Company will not refund any transaction once it has been made, and the purchase cannot be cancelled. When you make the purchase at our Website, you acknowledge and agree that all purchases are non-refundable or exchangeable. However, the Company will provide refunds and/or purchase cancellations in cases and to the extent required by mandatory provisions of applicable law. The Company may also provide refunds at its discretion, subject to our policies that may be published from time to time.
By signing up for our Service, which is not a single item of digital content and is provided on a continuous basis, you expressly request and consent to an immediate supply of such Service. Therefore, if you exercise your right of withdrawal, we will deduct from your refund an amount that is proportionate to the Service provided before you communicated your withdrawal from the contract.
If you reside in the EEA, United Kingdom, or Switzerland, you retain the right to refunds within 14 calendar days without providing reasons. The withdrawal period commences from the date of entering into contract with us when purchasing any payment plans available at our Website and lasts for 14 calendar days. Hereby you agree that if you exercise your right of withdrawal, we will deduct from your refund an amount that is proportionate to the Service provided before you communicated your withdrawal from the contract.
To request a refund, please follow these steps:
All information, data, text, graphics, images, software, code, metadata, links, audio and video files, online tools, and all other content comprising the Website are the exclusive property of the Company or its licencors, unless explicitly stated otherwise, and safeguarded by copyright laws and other applicable regulations.
You may not copy, reproduce, distribute, publish, display, perform, modify, create derivative works, transmit, or in any way exploit any part of this Website without the prior written consent of the Company. The Company respects the intellectual property rights of others and expects its users to do the same. If you believe that any Website`s content somehow infringes you intellectual property rights, please contact us at general@calmclarity.online.
Certain names, graphics, logos, icons, designs, words, titles, or phrases showcased on this Website may also be considered trade names, trademarks, or service marks registered elsewhere. The presence of these trademarks on the Website does not imply any authorization for their use has been extended to you. Any unauthorized utilization, reproduction, or alteration of trademarks and/or any of the Content contained herein may constitute a violation of applicable laws, as well as trademark and/or copyright statutes, and may result in legal repercussions.
The information, Services and any other content available on the Website are provided on an "as is" and "as available" basis. The Company does not make any representations or warranties of any kind, whether express or implied, regarding the operation of this Website, Services or the information, content, or materials available on it. You acknowledge and agree that your use of our Website is at your own discretion.
DISCLAMER: Please be aware that our services do not include medical, mental health, or any form of healthcare services. Our services are not intended to provide healthcare services and should not be considered a substitute for professional medical advice, consultation, or treatment from qualified physicians. Prior to utilizing of services, it is crucial that you consult with your doctor. In the event of a medical emergency, please contact your doctor or relevant emergency services immediately.
To the fullest extent permitted by applicable law we (and our affiliates) shall not be liable to you or any third party for any lost profit or any indirect, consequential, exemplary, incidental, special, or punitive damages arising from these Terms or your use of, or inability to use, the Service (including its content), or third-party ads, even if we have been advised of the possibility of such damages. This includes, without limitation, any damages resulting from the user's reliance on any information obtained from the Company, as well as damages arising from mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission, or any failure of performance. Such damages may occur irrespective of whether they result from acts of God, communication failures, theft, destruction, fraud, or unauthorized access to the Company's records, programs, platforms, or services.
Your access to, and use of, the Service, and third-party ads are at your own discretion and risk, and you will be solely responsible for any damage to your computing system or loss of data resulting therefrom.
Regardless of anything to the contrary contained herein, you agree that the aggregate liability of the company to you for any and all claims arising from the use of the app, content, service, or products, is limited to the amounts you have paid to the company for access to and use of the service. The limitations of damages set forth above are fundamental elements of the basis of the terms between the company and you.
By acessing to our Website you agree to defend, indemnify, and hold harmless the Company and any of its affiliates (if applicable) against any and all legal claims and demands, including reasonable attorney's fees, which may arise from or relate to your use or misuse of the Website or Content, your breach of these Terms, or your conduct or actions. You agree that the Company shall have the right to select its own legal counsel and may participate in its own defense if it wishes.
These Terms are governed by the laws of England and Wales, and any disputes will be subject to the laws of England and Wales. Nothing in these Terms shall deprive you of the protection afforded to consumers by the mandatory rules of law of the country in which you live.
These Terms constitute the entire agreement between you and us regarding the use of our Website and our Services and supersede any prior agreements or understandings.
The failure of the Company to enforce any provisions of the Terms or to respond to a breach by you or other parties shall not in any way waive its rights to enforce subsequently any terms or conditions of the Terms or to act with respect with similar breaches.
You agree that no joint venture, partnership, employment, or agency relationship exists between you and the Company as a result of these Terms or your access to and use of the Website.
If any provision of these Terms is found by a court of competent jurisdiction or arbitrator to be illegal, void, or unenforceable, the unenforceable provision will be modified so as to render it enforceable and effective to the maximum extent possible in order to effect the intention of the provision; and if a court or arbitrator finds the modified provision invalid, illegal, void or unenforceable, the validity, legality and enforceability of the remaining provisions of these Terms will not be affected in any way.
Last updated: 20 September 2024
Welcome to our website located at https://calmclarity.online/ (the “Website”).
These Terms and Conditions (the “Terms”) govern the contractual relationship between QUARTX LTD, a company registered under the laws of England nad Wales, registered address at 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX, company number 15812599 (“”we”, “us”, “our”, “Company”) and the users who use the services of the Company (“you”, “your”, “user”), and define the Terms under which our services and this Website are used.
Please read these Terms carefully before accessing, using or obtaining any materials, information, products or services from us. If you do not accept all these Terms, then you may not use the Website or any of our services.
These Terms apply to the use of the Website, purchase of any products or services with us via Website (“Services”). By accessing, using or purchasing via our Website, you agree to be bound by these Terms, Privacy Notice (also “Privacy Policy”) and other additional terms, conditions and policies that may referenced here and/or available by hyperlink on the Website (hereinafter together referred to as “Terms of Use”).
Should you have any questions or concerns about these Terms or Terms of Use, please contact us at general@calmclarity.online.
Please review our Privacy Policy concerning collection and/or processing data from users of the Website before you continue using our Website. The company is not responsible for any content and privacy practices of other websites that may be linked from our Website.
The Company retains the right to occasionally modify, suspend, or cease this Website, Services and/or its Content without prior notice, at its sole discretion. It is your responsibility to regularly review these Terms. Your continued use of or access to our Website following any changes to these Terms indicates your acceptance of those changes. If you disagree with any provision of the Terms or become dissatisfied with the Website in any manner, your only recourse is to promptly discontinue use of the Website.
We retain the right to adjust, suspend, or discontinue any Service at our discretion. We bear no responsibility for any losses or damages resulting from such alterations.
Our Website is aiming to provide you with a platform leveraging artificial intelligence to generate and tailor mindfulness content. Its aim is to assist users in developing their personalized meditation guides, breathing exercises, and reflective prompts. This platform not only supports the creation of bespoke mindfulness practices but also offers a pathway for users to access content that aligns with their personal mindfulness journey.
The contract between user and the Company is established when user registers on the Company's Website. Registration is free and involves completing a registration form, during which certain user profile data is stored in the Company's database.
The Company reserves the right to decline user registrations based on valid and objective reasons. These reasons may include, but are not limited to, violation of the Terms of Use, implementation of fraud prevention measures, doubts about the user's identity, suspicion of spamming activities, uncertainty regarding the user's age, fraudulent behavior, or attempts to register in markets where the Company's services are unavailable.
Each user may create only one user account, and they must delete any existing accounts before registering a new one. Users who have been blocked by the Company are not permitted to create multiple or repeat registrations.
You are permitted to use our Website and Services solely for lawful purposes and in compliance with all applicable laws and regulations. In order to use our Services, you may need to create a user account and furnish us with precise and comprehensive details such as your full name, username, country of residence and email address. It is your responsibility to safeguard the confidentiality of your account and password, and you agree to assume liability for all actions undertaken under your account.
Access to our Website is granted only to individuals who have attained the age of 18. If the age of majority in your jurisdiction or permanent residence is reached at a later date, that age will apply accordingly. If you are below the requisite age stipulated by the laws of your country of residence to access and use the Website, you assert that your legal guardian has reviewed and consents to these Terms on your behalf. Furthermore, you confirm that you are not prohibited from using the Website under any applicable laws.
To be eligible to use and access to our Website and Services you must not be located, incorporated, otherwise established in, or resident of, or have business operations: 1) in jurisdiction where it would be illegal under applicable law to this Terms or 2) Afghanistan, Albania, Algeria, Angola, Belarus, Bosnia and Herzegovina, Bulgaria, Burkina Faso, Burundi, Cameroon, Central African Republic, Chad, China, Croatia, Cuba, Democratic Republic of the Congo, Democratic People's Republic of Korea (North Korea), Ethiopia, Gabon, Guatemala, Guinea, Guinea-Bissau, Haiti, Iran, Iraq, Kenya, Kosovo, Laos, Lebanon, Liberia, Libya, Madagascar, Mali, Moldova, Monaco, Montenegro, Mozambique, Myanmar (Burma), Namibia, Nicaragua, Niger, Nigeria, Northern Cyprus, North Macedonia, Philippines, Republic of Congo, Russia, Senegal, Serbia, Sierra Leone, Somalia, South Africa, South Sudan, Sri Lanka, Sudan, Suriname, Syria, Tanzania, Tunisia, Venezuela, Vietnam, Yemen, Zimbabwe as well as all disputed/occupied territories (e.g., Northern Cyprus, Crimea, Donetsk, Kherson, Luhansk and Zaporizhzhia territories etc.) and any other jurisdiction where it would be illegal under applicable laws and regulations with regard to the Company.
By creating an account on our Website, you consent to providing accurate information. You also agree to promptly update your account and other details, including email address, credit card information, and expiration dates, to facilitate transactions and ensure we can contact you when necessary. Any information you provide during registration will be handled in accordance with our Privacy Policy.
You bear sole responsibility for all activities carried out under your profile. You agree not to utilize another user's profile, username, or password at any point, nor to disclose your password to any third party, or engage in any actions that could compromise the security of your profile. Promptly inform us of any unauthorized use of your profile.
If we have valid reasons to suspect a violation of these Terms or if the registration information provided by you is believed to be untrue, inaccurate, outdated, or incomplete, we reserve the right to terminate your user profile and deny current or future access to any or all features.
We disclaim any responsibility for any loss or damage incurred by you or any third party due to unauthorized access and/or use of your profile, or for any other reason.
Your usage of the Website and its Content is restricted to lawful purposes and adherence to the stated Terms. Upon accessing the Website, you agree not to:
The Services are offered and become available to the user upon purchasing one of the payment plans representad at our Website. You can purchase any payment plan directly from the Company or through our Website by paying prepayment amounts for payment plans represented at our Website.
Each payment plan has its own package of fixed or customed by the user number of tools and features represented on the Website depending on the payment plan chosen by the user. The Services and your rights to use them expire after payment plan is used up. We reserve the right to disable or terminate your access to the Services (and may do so without notice) if you fail to pay the fees or charges for further use of Services.
All the prices and/or fees (the “Prices”) represented at our Website usually include deli
very and handling charges and applicable taxes. If Prices do not include such charges and taxes, we will communicate this to you before you place your order. Your purchase may be subject to foreign exchange fees or differences in prices based on location (e.g. exchange rates).
To the fullest extent permitted by applicable laws, we retain the right to modify our Prices at any time. We will provide you with reasonable notice of any such pricing changes by posting the new Prices on or through our Website, and/or by sending you an email notification, or through other prominent means.
If you do not wish to pay new Prices, you should refrain from pre-paying for further access to the Service.
All prices listed on our Website are in euros (EUR) unless stated otherwise.
Payments must be executed through the designated payment methods available on the Website. By proceeding with a purchase, you affirm that you have the authority to utilize the chosen payment method. It is your responsibility to furnish accurate and comprehensive information necessary for the transaction, including billing address and payment particulars.
For secure and reliable transactions, we enlist trusted payment processors to oversee transactions on our Website. Upon making a purchase, you grant us permission to share requisite information with these third-party payment processors to facilitate the transaction. We neither retain nor have access to your complete payment details.
Services should be available to you though your Account upon sucsessful purchase of any of the payment plans represented at Website.
Hereby you agree that purchase of any payment plan as defined above shall be final and the Company will not refund any transaction once it has been made, and the purchase cannot be cancelled. When you make the purchase at our Website, you acknowledge and agree that all purchases are non-refundable or exchangeable. However, the Company will provide refunds and/or purchase cancellations in cases and to the extent required by mandatory provisions of applicable law. The Company may also provide refunds at its discretion, subject to our policies that may be published from time to time.
By signing up for our Service, which is not a single item of digital content and is provided on a continuous basis, you expressly request and consent to an immediate supply of such Service. Therefore, if you exercise your right of withdrawal, we will deduct from your refund an amount that is proportionate to the Service provided before you communicated your withdrawal from the contract.
If you reside in the EEA, United Kingdom, or Switzerland, you retain the right to refunds within 14 calendar days without providing reasons. The withdrawal period commences from the date of entering into contract with us when purchasing any payment plans available at our Website and lasts for 14 calendar days. Hereby you agree that if you exercise your right of withdrawal, we will deduct from your refund an amount that is proportionate to the Service provided before you communicated your withdrawal from the contract.
To request a refund, please follow these steps:
All information, data, text, graphics, images, software, code, metadata, links, audio and video files, online tools, and all other content comprising the Website are the exclusive property of the Company or its licencors, unless explicitly stated otherwise, and safeguarded by copyright laws and other applicable regulations.
You may not copy, reproduce, distribute, publish, display, perform, modify, create derivative works, transmit, or in any way exploit any part of this Website without the prior written consent of the Company. The Company respects the intellectual property rights of others and expects its users to do the same. If you believe that any Website`s content somehow infringes you intellectual property rights, please contact us at general@calmclarity.online.
Certain names, graphics, logos, icons, designs, words, titles, or phrases showcased on this Website may also be considered trade names, trademarks, or service marks registered elsewhere. The presence of these trademarks on the Website does not imply any authorization for their use has been extended to you. Any unauthorized utilization, reproduction, or alteration of trademarks and/or any of the Content contained herein may constitute a violation of applicable laws, as well as trademark and/or copyright statutes, and may result in legal repercussions.
The information, Services and any other content available on the Website are provided on an "as is" and "as available" basis. The Company does not make any representations or warranties of any kind, whether express or implied, regarding the operation of this Website, Services or the information, content, or materials available on it. You acknowledge and agree that your use of our Website is at your own discretion.
DISCLAMER: Please be aware that our services do not include medical, mental health, or any form of healthcare services. Our services are not intended to provide healthcare services and should not be considered a substitute for professional medical advice, consultation, or treatment from qualified physicians. Prior to utilizing of services, it is crucial that you consult with your doctor. In the event of a medical emergency, please contact your doctor or relevant emergency services immediately.
To the fullest extent permitted by applicable law we (and our affiliates) shall not be liable to you or any third party for any lost profit or any indirect, consequential, exemplary, incidental, special, or punitive damages arising from these Terms or your use of, or inability to use, the Service (including its content), or third-party ads, even if we have been advised of the possibility of such damages. This includes, without limitation, any damages resulting from the user's reliance on any information obtained from the Company, as well as damages arising from mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission, or any failure of performance. Such damages may occur irrespective of whether they result from acts of God, communication failures, theft, destruction, fraud, or unauthorized access to the Company's records, programs, platforms, or services.
Your access to, and use of, the Service, and third-party ads are at your own discretion and risk, and you will be solely responsible for any damage to your computing system or loss of data resulting therefrom.
Regardless of anything to the contrary contained herein, you agree that the aggregate liability of the company to you for any and all claims arising from the use of the app, content, service, or products, is limited to the amounts you have paid to the company for access to and use of the service. The limitations of damages set forth above are fundamental elements of the basis of the terms between the company and you.
By acessing to our Website you agree to defend, indemnify, and hold harmless the Company and any of its affiliates (if applicable) against any and all legal claims and demands, including reasonable attorney's fees, which may arise from or relate to your use or misuse of the Website or Content, your breach of these Terms, or your conduct or actions. You agree that the Company shall have the right to select its own legal counsel and may participate in its own defense if it wishes.
These Terms are governed by the laws of England and Wales, and any disputes will be subject to the laws of England and Wales. Nothing in these Terms shall deprive you of the protection afforded to consumers by the mandatory rules of law of the country in which you live.
These Terms constitute the entire agreement between you and us regarding the use of our Website and our Services and supersede any prior agreements or understandings.
The failure of the Company to enforce any provisions of the Terms or to respond to a breach by you or other parties shall not in any way waive its rights to enforce subsequently any terms or conditions of the Terms or to act with respect with similar breaches.
You agree that no joint venture, partnership, employment, or agency relationship exists between you and the Company as a result of these Terms or your access to and use of the Website.
If any provision of these Terms is found by a court of competent jurisdiction or arbitrator to be illegal, void, or unenforceable, the unenforceable provision will be modified so as to render it enforceable and effective to the maximum extent possible in order to effect the intention of the provision; and if a court or arbitrator finds the modified provision invalid, illegal, void or unenforceable, the validity, legality and enforceability of the remaining provisions of these Terms will not be affected in any way.
Welcome to https://calmclarity.online/ (also the “Website”)! Your privacy is extremely important to us. This Privacy Notice (also the “Notice”) outlines how we collect, use, and protect your personal information. Please read this document carefully. If you have any questions, please contact us. By using our website or services, you agree to the terms of this Notice. If you do not agree, please refrain from using our services or website. We are here to help with any concerns or clarifications you may have.
WHO WE ARE
Safeguarding your privacy is our top priority. As the data controller, we determine the purposes and means of processing your personal data, ensuring compliance with applicable data protection laws (e.g., the GDPR, UK GDPR, etc.), and protecting your information. You can contact us at:
Company Name: QUARTX LTD
Company Registration No 15812599
Registered address: 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX
Email: support@calmclarity.online
DATA WE COLLECT
We may collect the following types of personal data:
- Account Information: This includes your login credentials (username and password), activity logs (such as login times and pages visited), account settings (preferences, language), profile avatars, and any content you upload (e.g., pictures, documents, etc.).
- Contact Information: This encompasses your phone number, email address, physical address, and any additional contact details you provide.
- Identity Information: This covers your full name, details of your ID documents (e.g., ID card or passport), government-issued ID numbers, and authentication details (such as security questions and two-factor authentication data).
- Compliance Data: This includes data necessary for legal compliance, such as anti-money laundering (AML) documentation, identification documents, and transaction monitoring data required by regulatory authorities.
- Representation and Company Data: This includes information about companies who represent a company, such as company name, registration number, VAT number, legal address, and other similar details.
- User Content: This comprises posts, comments, reviews, and other content you generate or upload while using our services, as well as your interaction history and usage patterns.
- Technical Data: This consists of information about the devices you use to access our services, such as device type, operating system, IP address, browser type and version, and technical settings.
- Transaction Data: This includes details of your orders and purchases (e.g., items purchased, order history, order status), account balance information, and transaction timestamps.
- Payment Data: This encompasses your payment history (dates and amounts of payments made), payment status (completed, pending, failed), and preferred payment methods (e.g., credit card information, bank account details).
- Communication Records: This includes records of phone conversations (call logs and recordings), chat histories (messages exchanged through our platform), and email correspondence (emails sent and received).
- Support Data: This comprises information related to issues you raise with our support team, such as descriptions of problems, troubleshooting steps, resolution status (open, resolved, pending), and related details (support tickets, communication logs).
- Marketing Data: This includes your marketing preferences (opt-in/opt-out status), participation in loyalty programs (membership details, points accrued), and responses to marketing campaigns (click-through rates, survey responses).
- Visitor Data: This covers data collected during visits to our physical locations, such as video surveillance footage (entrances, exits, common areas), visitor logs (names, visit times), and access control records (badge swipes, entry permissions).
PURPOSES FOR PROCESSING YOUR DATA
We process your personal data for various reasons, each supported by a specific legal basis:
- Account Management: To set up and manage your user account, ensuring you have access to and can use our services. (Legal Basis: Contract performance)
- Providing Services: To deliver the services you have requested, ensuring they are efficient and meet your needs. (Legal Basis: Contract performance)
- Identity Verification: To verify your identity and secure your account, thereby protecting against fraud and unauthorized access. (Legal Basis: Legal obligation, legitimate interests)
- Legal Compliance: To comply with UK and other applicable laws and regulations, including those related to financial transactions, data protection, and corporate governance. (Legal Basis: Legal obligation, public task)
- Order Fulfilment: To process and complete your orders, including handling payments and deliveries efficiently. (Legal Basis: Contract performance)
- Transaction Management: To manage and facilitate transactions, ensuring accuracy and security. (Legal Basis: Contract performance, legitimate interests)
- Risk Management: To assess and manage business risks, ensuring the smooth operation of our services. (Legal Basis: Contract performance, legal obligation, legitimate interests)
- Customer Communication: To communicate with you, provide customer support, and address any inquiries or issues you may have. (Legal Basis: Contract performance, legitimate interests)
- Marketing: To send you marketing communications and personalized content based on your preferences, with your consent. (Legal Basis: Consent, legitimate interests)
- Fraud Prevention: To detect, prevent, and respond to fraud and other illegal activities, safeguarding our services and your data. (Legal Basis: Legal obligation, legitimate interests)
- Security: To protect our information systems and assets from unauthorized access, ensuring data integrity and confidentiality. (Legal Basis: Contract performance, legal obligation, legitimate interests)
- Technical Support: To identify and resolve technical issues, maintaining the functionality and reliability of our services. (Legal Basis: Contract performance)
- Service Improvement: To enhance and develop our services based on user feedback and usage patterns, ensuring they meet your evolving needs. (Legal Basis: Legitimate interests)
- Dispute Resolution: To manage and resolve legal claims and disputes, protecting our interests and complying with legal obligations. (Legal Basis: Contract performance, legal obligation, legitimate interests)
HOW WE COLLECT DATA
We collect data directly when you interact with our services, sign up, or contact us. Additionally, we automatically collect data through cookies and similar technologies. We may also obtain data from third parties, including partners, public authorities, and public sources.
MANDATORY AND OPTIONAL DATA
Certain data is necessary for us to provide our services, and this mandatory data is clearly marked. If you do not provide it, you may not be able to use some of our services. Optional data enhances your experience but is not required for core functionality. You can manage your preferences through your account settings.
DATA SHARING
We share your data with trusted partners and authorities only as required by law or necessary to provide our services. This includes payment processors, delivery companies, and regulatory bodies. We do not sell your personal information.
DATA RETENTION
We retain your personal data only as long as necessary for the purposes it was collected or to comply with legal obligations. For instance, data required for anti-money laundering (AML) regulations is kept for up to 5 years, while certain data needed to defend against legal claims may be retained for up to 10 years. Financial and transaction records are typically kept for 6 years in accordance with accounting and taxation laws. After these retention periods expire, we will securely delete or anonymize your data to ensure it cannot be misused. Our data retention practices are regularly reviewed to ensure compliance with legal requirements and business needs. During the retention period, we protect your data with robust security measures to prevent unauthorized access, as detailed in our "Data Security" section.
DATA SECURITY
Our Role in Data Security
We are committed to ensuring the security of your personal data through the implementation of comprehensive security measures:
- Encryption: We use advanced encryption methods to protect your data both during transmission and at rest. This ensures that your information is secure while being transferred over the internet and when stored on our systems.
- Access Controls: We enforce stringent access controls to ensure that only authorised personnel have access to your data. This includes the use of multi-factor authentication (MFA) and role-based access permissions to restrict access based on job responsibilities.
- Training: Our staff receive ongoing training on data protection best practices, ensuring they are up-to-date with the latest security protocols and their responsibilities in safeguarding your data.
- Audits: We regularly conduct security audits and vulnerability assessments to identify and address potential risks. These proactive measures help us maintain a robust security posture and mitigate any weaknesses in our systems and processes.
- Data Minimisation: We adhere to the principle of data minimisation by collecting only the data that is necessary for our services and retaining it only as long as required for the intended purposes. This helps reduce the risk of data exposure and misuse.
- Incident Response: We have a comprehensive incident response plan in place to swiftly and effectively address any data breaches or security incidents. This plan includes steps for immediate containment, thorough investigation, notification, and remediation to minimise impact and prevent recurrence.
Your Role in Data Security
You also play a crucial role in protecting your data. Here are some steps you can take:
- Using Strong Passwords: Create unique and complex passwords for your accounts and change them regularly to enhance security.
- Enabling Two-Factor Authentication: Where possible, enable two-factor authentication (2FA) to add an extra layer of security to your accounts.
- Being Vigilant: Stay alert to phishing attempts and other scams. Avoid sharing your passwords or personal information with untrusted sources and be cautious when clicking on links or downloading attachments from unknown senders.
- Updating Software: Keep your devices and software updated with the latest security patches and updates to protect against vulnerabilities.
By working together and following these guidelines, we can ensure that your personal information remains secure and protected. If you have any questions or concerns about our data security practices, please do not hesitate to contact us.
INTERNATIONAL DATA TRANSFER
Your data may be transferred outside the UK. To ensure your data remains protected, we use legal mechanisms such as Standard Contractual Clauses (SCCs), which are approved by the European Commission, and other appropriate safeguards in compliance with UK GDPR. These measures ensure your personal data receives adequate protection wherever it is processed. If you have any questions about our international data transfer practices, please contact us.
YOUR RIGHTS
You have the following rights regarding your personal data:
- Access: Request access to your personal data and information about its use.
- Correction: Request corrections or updates to inaccurate or outdated data.
- Deletion: Request deletion of your data in certain circumstances.
- Restriction: Request to limit the processing of your data in specific situations.
- Objection: Object to the processing of your data for certain purposes, such as direct marketing.
- Portability: Request a copy of your data in a machine-readable format or transfer it to another controller.
- Withdraw Consent: Withdraw consent for data processing where applicable.
To exercise these rights, please contact us using the provided contact details. We may need to verify your identity to ensure the security of your data. Please note that these rights are subject to certain legal conditions and limitations. Upon receiving your application, we will inform you of any such conditions and limitations that may apply. Our goal is to be transparent and ensure you understand how your rights are handled in accordance with applicable laws.
AUTOMATED DECISION-MAKING
We do not use automated decision-making that produces legal effects or significantly affects you. We may use profiling to tailor and enhance your experience with our services. If you have concerns, please contact us.
DATA OF MINORS
Our services and website are not intended for individuals under the age of 18. We do not knowingly collect, process, or store personal data of minors. If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete such information from our records.If you are a parent or guardian and believe that your child under the age of 18 has provided us with personal data, please contact us immediately.
USER-GENERATED CONTENT AND SENSITIVE DATA
When using our services, you may choose to upload various types of information, including sensitive data. We encourage you to carefully consider the following guidelines to protect your privacy:
- Use Discretion: Be mindful of the sensitivity of the information you share. Only upload data that you are comfortable with and that is necessary for your interaction with our services.
- Be Cautious with Sensitive Data: Exercise extra caution when sharing sensitive information. This includes any data that may be personal or confidential in nature. Sensitive data requires a higher level of protection and discretion.
- Avoid Over-disclosure: Share only information that is relevant and necessary. Avoid providing excessive or unnecessary details to minimize any potential risks to your privacy.
- Understand Your Responsibility: You are responsible for the information you choose to disclose. Ensure that you are aware of the implications of sharing sensitive data and make informed decisions about what you upload.
By using our services and uploading any data, you acknowledge that you understand these considerations and agree to share information at your own discretion. We are committed to protecting your data, but the ultimate responsibility for the information you provide rests with you. If you have any questions or concerns about the type of data you are sharing, please feel free to contact us for guidance.
COMPLAINTS
If you have any concerns or complaints regarding how we handle your personal data, we encourage you to contact us directly. We are committed to addressing and resolving your issues promptly and thoroughly. Should you feel that your concerns have not been adequately resolved or if you prefer not to contact us directly, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.
UPDATES TO THIS NOTICE
We may update this Notice periodically. Please review it regularly. Significant changes will be communicated on our website or through direct notification.
CONTACT US
For questions or concerns about this Notice or our data practices, please contact us at support@calmclarity.online
Thank you for reading our Privacy Notice. Your privacy is very important to us, and we are committed to protecting your data.